The Hive Bulk Foods guarantees complete satisfaction with your purchases.

If the received item(s) are not as expected, we offer 2 options:

• 1-to-1 Product Exchange, or
• 100% refund.

To exchange an item (subject to availability) or request a refund, please email the following details to marketing@thehivebulkfoods.com within 7 days;

– Your Name
– Contact Number
– Order ID
– State your reason to exchange or refund. We will respond to your email within 2 business days.

1. Return Shipping Fees,
Buyer shall bear for the return postage. The Hive Bulk Foods shall bear for the replacement product postage; the Return product is subject to stock availability. If the stock is not available at that time, the buyer has the option to replace another product and the buyer shall pay for the price balance, and confirm back to the seller as stated policy in the payment page. Please read further for details. (For example, a returned item is priced at RM20, a replaced item is priced at RM30, and the buyer shall pay for the additional RM10 to The Hive Bulk Foods before the item ship out.)

2. For Refund,
The buyer will receive the refund payment once we received the returned item(s) and confirmed the item(s) qualified as stated in the Return Policy condition. Once the returned item(s) is qualified, The Hive Bulk Foods shall make a full refund to the buyer within 3 business days;

1. Buyer must contact us by email at marketing@thehivebulkfoods.com with the following information,
   – Photo of the product
   – If from webpage: The Product Web Link

**To request refund / replacement, providing full information about the product and buyer is mandatory.